RETURNS & EXCHANGES
We want you to have a smooth shopping experience. If your purchase isn't quite right, we are here to help you get it resolved.
At Zerothin, we focus on movement, comfort, and confidence. Eligible items purchased from our store can be returned or exchanged subject to the general conditions outlined below.
Return Eligibility
To be eligible for a return, the product must meet the following general conditions:
- ✓ The product must be completely unused and unworn.
- ✓ The product must be in its original, undamaged condition.
- ✓ All original packaging, product tags, and labels must be intact and attached.
- ✓ The product must not be washed, soiled, altered, or damaged in any way.
Exchanges
If you need a different size or fit, you can request an exchange for eligible products. Exchanges are subject to product stock availability at our warehouse. If the requested size is unavailable, you may opt for a refund or store credit as per final policy guidelines.
How to Request a Return or Exchange
Please follow these steps to submit your request:
Contact Customer Support
Send an email or message to our support team with your Order ID and the details of the items you wish to return or exchange.
Provide Required Information
Provide the product name, size, and a brief description of the reason for the return or exchange.
Request Review
Our customer service team will review the request and respond with approval status and step-by-step return instructions.
Return Shipment
Follow the instructions provided by support to return the product to our warehouse facility.
Processing
Once your returned item is received, inspected, and approved by our quality control team, we will process your refund or exchange.
Refunds
Approved returns qualify for refunds to the original payment method. Please note that shipping deductions, restocking fees, and refund processing windows are currently [Refund details to be confirmed].
Non-Returnable Items
Certain items may be excluded from returns and exchanges due to hygiene standards or special promotion terms. Excluded products and final promotional policy terms are subject to final confirmation once our store terms are fully established.
Need Help?
If you have any questions, enquiries, or need assistance initiating a return or exchange, please reach out to our team: